Legal & Operations
Shipping & Delivery Policy
Detailed guidelines regarding delivery timeframes, operational zones in Lagos, driver handoff procedures, and customer availability requirements.
1. Service Coverage & Operational Hubs
Sharpalee operates dark stores and fulfillment hubs strategically located across Lagos State, Nigeria. We currently serve residential neighborhoods, estates, and business districts across:
- Lekki Phase 1, Ikate, Chevron, and Eti-Osa corridor
- Ikeja GRA, Allen Avenue, Opebi, Toyin Street, and surrounding environs
- Victoria Island and Ikoyi (extended express zones)
2. Delivery SLAs & Time Estimates
Our standard quick-commerce target is delivery within 15 to 45 minutes from the moment an order is confirmed.
Operational Factors Impacting SLAs:
While our fulfillment hubs dispatch orders in under 5 minutes, external factors such as heavy rainfall, severe traffic bottlenecks, estate security gate clearance delays, or uncontactable recipients may extend delivery times. We provide real-time GPS rider tracking on every active order.
3. Delivery Fees & Pricing Transparency
- Delivery fees are calculated based on real-time distance from the nearest dark store hub to your delivery pin.
- All applicable delivery charges, peak surcharge fees (if any during extreme weather), and taxes are explicitly displayed at checkout prior to payment.
- Promotional free delivery applies automatically when minimum order value requirements are met.
4. Recipient Availability & Driver Wait Time
10-Minute Maximum Wait Limit:
Upon arrival at your delivery address, our rider will call your registered phone number. Riders are instructed to wait up to a maximum of 10 minutes.
If the recipient remains unreachable after 10 minutes and multiple call attempts, the order will be marked as failed. Perishable items will be returned to the store and re-delivery fees or restocking charges may apply.
5. Estate Security & Gate Clearances
If your residence or office is situated inside a gated estate or security precinct requiring access codes:
- Please provide access codes or notify security guards in advance.
- Include estate entry instructions in the delivery notes field at checkout.
- If riders are denied entry by estate gatekeepers, you may be requested to meet the rider at the main estate gate.
6. Contact Logistics & Delivery Support
Sharpalee Logistics Dispatch
Email: logistics@sharpalee.com
Phone: +234 708 498 8228
Effective Date: July 29, 2026